Overview
When one procedure causes repeated confusion — who stamps what, when files move to the partner desk, how callbacks are logged — a half-day mapping session brings the people who actually do the work into one room.
Deliverables
- A visual flowchart of the chosen procedure (paper or PDF)
- Agreed step names your staff already use, not consultant jargon
- A list of decision points where work typically stalls
- One draft checklist ready for testing the following week
Suitable for
Teams of three to eight people who touch the same procedure weekly. Common choices: monthly VAT preparation, new client onboarding, or court filing preparation.
Next step
Request a session and name the single procedure you want mapped.